We are committed to protecting the privacy of our users and customers. This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details or online identifiers. Please take a moment to read this Privacy Policy carefully.

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What information do we collect?

When you visit and/or use our Platform or contact us, we may collect the following information:

• Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.

• If you choose to communicate with us (for example, through the Platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our response.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

If you plan to submit someone else's Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

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Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

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How do we use your personal information?

In general terms, we use Personal Information to provide you with the services and products you request, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Platform.

We also use your Personal Information for the following purposes:

 This includes:

• • Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification

  • Facilitating your bookings.

  • Responding to your questions and concerns.

• As required by Blow Out to conduct our business and pursue our legitimate interests, in particular:

• • To keep our Platform and systems secure and to prevent fraud, security incidents and other crime

  • To notify you about new Treatwell services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)

  • To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Platform.

  • To investigate and respond to any questions or complaints received from you or from others, about our Platform or our products or services

  • To conduct internal research and analysis so that we can see how our Platform, products and services are being used and how our business is performing

  • To conduct market research and consumer surveys

  • To collate and publish reviews of products or services and use these for advertising campaigns

  • To process applications for a position at Blow Out which have been submitted via the Website, including contacting referees. Information which you provide will be held for a period of 12 months and may be referred to in the event you make future applications to work at Blow Out

• Where you give us consent:

• • To notify you about new Blow Out services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)

  • To send you information about competitions and surveys and details of promotional offers by email or sms

  • on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time

• For purposes which are required by law:

• • To respond to requests by government or law enforcement authorities conducting an investigation

  • To meet legal, regulatory and compliance requirements 
     

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

• If you would like to unsubscribe from receiving communications which Blow Out sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us at blow.out@hotmail.co.uk. In the case of email marketing please allow 72 business hours for your email address to be removed from our system. 

Sharing personal information with third parties

We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.

However, we may disclose your Personal Information to selected third parties, including Treatwell for the purposes identified in this Privacy Policy.

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• If you place an order or otherwise engage with Treatwell through a website or app powered on behalf of a third party, then your contact details and details of your order will be passed on to the relevant third party, for example Lastminute.com when you make a booking via spa.lastminute.co.uk. If you give a third party such as Last Minute the relevant consents, they may also send you marketing communications.

• To third party service providers that perform functions on our behalf in relation to the Platform or otherwise in connection with the provision of Treatwell's services (for example, processing credit card payments, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services, data analysis tools and to manage customer services communications).

• To our Partners with whom you book services whether via our Website, where Treatwell acts as commercial booking agent, or directly with the Partner via our Partner Platform or Widgets, where we act solely as a technology provider. Your information is shared with Partners in order that:

• • bookings can be facilitated and, if necessary, contact made in advance of your appointment;

  • if you have opted in to receiving marketing emails from Partners with which you book, these emails can be sent to you containing news and special offers; and

  • they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level.

• To third party brands with which we collaborate on products, services, competitions and campaigns

• To third party salon software providers used by our Partners to ensure that those third party software solutions and Connect each display real-time availability to customers

• To other third parties, for the purpose of facilitating our business and improving our products, content, services or advertising including, by way of example only, sending email communications or publishing reviews of our products and services

• If we buy, sell or transfer any business or assets or if go into insolvency, bankruptcy or receivership. If this should happen, we may need to disclose your Personal Information to the seller or buyer of such business or assets, as appropriate

• If we are under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction

• To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Platform, or anyone else that could be harmed by such activities.

Please note: by posting any Personal Information in any publicly accessible area of our Platform (such as review sections), such information may be collected by third parties over which we have no control. We are not responsible for the use of such information by such third parties.

Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).

 

Your rights in relation to your personal information

In relation to the personal information we hold about you, you may be entitled to ask us:

• For a copy of your personal information

• To correct, erase or restrict the processing of your personal information

• To obtain personal data which you provide to us for a contract or with your consent in a structured, machine readable format and to ask us to transfer this information to another organisation

• To object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

In the first instance you may be able to view or change the information you have provided us with by logging in to your online account.

Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.

If you wish to exercise any of the above rights, please contact us at blow.out@hotmail.co.uk. 

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What about other websites linked to our Platform?

We are not responsible for the practices employed by websites linked to or from our Platform nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Platform.

Please remember that when you use a link to go from our Platform to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Platform, is subject to that website's own rules and policies. Always read over those rules and policies before proceeding.

 

Social Media and User Generated Content

Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.

 

Changes to our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on our Platform to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

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Retention

We retain your Personal Information for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.

Where you apply for a position at Blow Out via the Website, information which you provide will be held for a period of 12 months and may be referred to should you make future applications to work at Blow Out.

 

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